7 Essential Questions to Ask Your Auto Transport Company Before Booking

Shipping a car can be stressful, especially if it’s your first time. To make sure you choose the right auto transport company and avoid unexpected surprises, it’s important to ask the right questions. In this guide, we’ve outlined the top 7 questions you should ask before booking to help you make an informed decision. Whether you’re shipping locally or internationally, these questions will ensure a smooth, hassle-free experience.

Are You a Broker or a Car Carrier?

When you’re looking to transport your vehicle, one of the first things you’ll need to determine is whether you’re working with a broker or a direct carrier. While both can help move your car, the way they operate can affect the reliability of the service, the cost, and even the time it takes to get your vehicle where it needs to be. Here’s a breakdown of the difference and why it matters, especially for customers looking to save money and avoid any surprises during the process.

Brokers vs. Direct Carriers

1. Brokers: A broker is a middleman who connects you with third-party carriers to transport your vehicle. They don’t own any trucks or transport vehicles themselves. Instead, they partner with a network of carriers and coordinate the shipping process on your behalf. Brokers can be beneficial because they usually have access to a wide range of carriers, which gives you more options for your car’s shipment.

   However, working with a broker has its trade-offs. Since brokers are relying on third-party carriers, there may be less control over which transport company is actually moving your car. The reliability of the carrier, their scheduling, and even their professionalism can vary depending on who the broker partners with. This means that while brokers may offer lower initial quotes, the quality of service could fluctuate.

   Why does this matter? If you’re on a budget, a broker might seem like an appealing option, as they might offer a variety of price points. However, you could run into issues like delayed pickups or even additional hidden fees if the broker doesn’t vet their carriers properly.

2. Direct Carriers: A direct carrier is the transport company that owns the vehicles used for shipping your car. When you book with a direct carrier like North Atlantic Logistics, you’re dealing directly with the company that will be handling your shipment. There’s no middleman involved, which means you’ll have more control over the entire process, from scheduling to delivery.

   With direct carriers, you can expect more consistent service because the company is responsible for its own fleet of trucks and drivers. They are typically more experienced and have a proven track record for transporting vehicles safely and on time. This can be especially important for people who want a more predictable and reliable experience.

   Why does this matter? Direct carriers offer a more straightforward, reliable service. While the cost may be a bit higher than a broker’s offer, the quality, security, and peace of mind might be well worth it. If you’re worried about vehicle safety, on-time delivery, and avoiding any surprises, choosing a direct carrier is often the better option.

What Type of Carriers Do You Use?

When it comes to shipping your car, one of the most important decisions you’ll face is choosing the type of carrier that will transport your vehicle. The two main types of carriers used for auto transport are open carriers and enclosed carriers. Each type has its own advantages and disadvantages, and the right choice for you depends on factors such as your vehicle type, your budget, and the level of protection you desire. Let’s take a closer look at these two options to help you make an informed decision.

Open Carriers: The Affordable and Practical Option

Open carriers are the most common type of vehicle transport, often seen on highways carrying multiple cars. These carriers are open to the elements, meaning your car is exposed to weather conditions like rain, wind, and sun during transport. While this might sound concerning, open carriers are generally safe and widely used by auto transport companies, including North Atlantic Logistics.

Pros of Open Carriers:

1. Lower Cost: Because open carriers can transport multiple vehicles at once (typically 7-10 cars), the cost per vehicle is reduced. This makes them a more affordable option, especially for those on a budget.
2. Wide Availability: Open carriers are much more common than enclosed ones, which means there are usually more options for scheduling, and you’re more likely to find a carrier that can meet your delivery timeframe.
3. Efficiency: Since open carriers can move several vehicles at once, they are a great choice for mass shipping needs, such as dealerships or auctions.

Cons of Open Carriers:

1. Exposure to Elements: Since your vehicle is not enclosed, it will be exposed to weather conditions during transit. This means dirt, rain, snow, or even debris from the road could affect the exterior of your vehicle.
2. Less Protection: While your car is still securely strapped down, it doesn’t have the added protection of being inside a closed container, so there’s a slight increase in the risk of damage from road hazards.

Best For:

• Standard vehicles like sedans, trucks, and SUVs.
• Budget-conscious customers who want to save money on transport.
• Non-luxury cars that don’t need as much protection from the elements.

At North Atlantic Logistics, we primarily use open carriers because they offer an affordable and reliable solution for most customers. If you’re looking for a cost-effective way to ship your car without the need for additional protection, open carriers are a great option.

Enclosed Carriers: The Premium, Protective Option

Enclosed carriers, on the other hand, offer full protection for your vehicle during transport. These carriers are fully enclosed, meaning your car will be shielded from the weather and road hazards like rocks, debris, and even salt from snowy roads. Enclosed carriers are often used for high-value, classic, or luxury vehicles that require extra care.

Pros of Enclosed Carriers:

1. Full Protection: Your vehicle is completely enclosed, protecting it from the elements, dirt, debris, and potential road hazards. This is particularly important for luxury cars, sports cars, or antique vehicles that are more prone to damage.
2. Safer Transit: Enclosed carriers are ideal for vehicles that need to be kept in pristine condition. The added protection helps avoid scratches, dings, or even weather-related damage during the trip.
3. Peace of Mind: If you’re shipping a vehicle that holds significant value or sentimental importance, knowing it’s fully protected can give you greater peace of mind.

Cons of Enclosed Carriers:

1. Higher Cost: Enclosed carriers are more expensive than open carriers because they offer extra protection and typically transport fewer vehicles at a time. This higher level of care comes with an increased price tag.
2. Limited Availability: There are fewer enclosed carriers available compared to open ones, so it may take longer to find a carrier that can accommodate your vehicle. Additionally, the transport time may be longer because the carriers often transport fewer cars at once.
3. Not Ideal for Standard Vehicles: For regular, non-luxury cars, the added protection may not be necessary, and the extra cost could be seen as an unnecessary expense.

Best For:

• High-value vehicles like luxury cars, sports cars, and classic cars.
• Collectors’ cars that need to be kept in perfect condition.
• Customers who prioritize protection over cost.

Which Carrier Is Right for You?

When deciding between an open or enclosed carrier, it’s important to consider both your vehicle type and your budget.

• If you’re shipping a standard car (sedans, trucks, or SUVs), an open carrier is usually sufficient. It’s affordable, reliable, and gets the job done without the added expense of unnecessary protection.
• If you’re shipping a luxury or high-value vehicle, it’s worth considering an enclosed carrier. The extra protection is a good investment to ensure your car arrives safely and in pristine condition.

At North Atlantic Logistics, we offer both open and enclosed carriers, depending on your specific needs. If you’re on a tight budget but still want reliable service, we recommend our open carriers for most vehicles. But if you’re looking to transport a valuable or collectible car, our enclosed carriers offer the peace of mind you need.

What Is the Cancellation Policy?

When booking vehicle transport, it’s essential to understand the cancellation policy of the auto transport company. Life happens, and sometimes you may need to cancel or reschedule your shipment. Whether it's a change in your schedule, unforeseen circumstances, or simply a last-minute decision, knowing the cancellation policy upfront can help avoid unexpected costs or complications.

Here’s what you can generally expect from cancellation policies in the auto transport industry and why it's important to have clarity on this matter before finalizing your booking.

Common Cancellation Policies in Auto Transport

Cancellation policies can vary between companies, but there are a few common elements that you should be aware of when booking with North Atlantic Logistics or any other auto transport provider.

1. Cancellation Fees
   Most auto transport companies will charge a cancellation fee if you cancel after booking your shipment. This fee can vary depending on how far in advance you cancel. Generally:

   • Cancellation more than 48-72 hours in advance: In many cases, you may only be required to pay a small administrative fee.
   • Cancellation within 48 hours of pickup: A larger fee, often a percentage of the total cost, may apply. Some companies may even charge a non-refundable deposit if you cancel within this time frame.

   It’s important to ask about these fees when booking your shipment to avoid any surprises later. Knowing what you might be charged if you need to cancel will help you make a more informed decision.

2. Refundable Deposits
   Some auto transport companies require a deposit when you book a shipment. If you decide to cancel, whether or not you get your deposit back will depend on the timing of the cancellation.

   • Non-refundable deposit: Some companies may make the deposit non-refundable, especially if the booking was made close to the transport date.
   • Refundable deposit: In some cases, if you cancel well in advance, you may receive a refund for the deposit minus any cancellation fee.

3. Rescheduling Instead of Cancelling
   If you're unable to go through with your initial shipping plan, rescheduling might be an option instead of canceling. Many transport companies, including North Atlantic Logistics, will allow you to reschedule your shipment without a cancellation fee, though this often depends on availability and timing. It's worth asking whether rescheduling is possible, especially if you're looking for more flexibility in your plans.

4. Grace Periods
   Some companies offer a grace period after booking, where you can cancel with little or no penalty. This period is typically within the first 24 to 48 hours after making your booking, giving you time to confirm your plans before incurring any costs.

5. Special Circumstances
   In some cases, unexpected events such as natural disasters, vehicle issues, or other emergencies might be factored into the cancellation policy. It’s worth asking the company about how they handle cancellations due to extenuating circumstances.

Why Knowing the Cancellation Policy Is Important

1. Avoid Unnecessary Charges
   If you’re not clear on the cancellation policy, you may find yourself hit with unexpected fees. Understanding the policy from the start helps you avoid surprise charges and ensures that you can make changes to your plans without incurring significant financial setbacks.

2. Plan Around Your Schedule
   Sometimes, things don’t go according to plan. If you know that rescheduling or canceling will be costly or complicated, it might make you more cautious about committing to a shipping date too early. This can give you more flexibility when planning your vehicle transport.

3. Peace of Mind
   Life is unpredictable, and having a clear understanding of what happens if you need to cancel or reschedule can give you peace of mind. If you know that you have options to modify or cancel your shipment without huge penalties, you can make decisions with less stress.

4. Helps You Make the Right Decision
   Cancellation policies play a role in the overall cost of your shipment. If you know that canceling or changing the date could result in a high fee, you may decide to take extra care to avoid making last-minute changes. Alternatively, knowing that a company has a flexible cancellation policy might make you feel more comfortable booking with them, knowing that you have options.

What to Do Before Booking

Before you make your booking with North Atlantic Logistics, or any other auto transport company, take the time to ask about the cancellation policy. Some key questions to ask include:

• What is the cancellation fee, and when is it applied?
• Can I reschedule my transport without incurring additional charges?
• How long do I have before I need to cancel without penalty?
• Are there any special circumstances under which the policy changes (e.g., emergencies or weather-related delays)?

By knowing the answers to these questions, you’ll be able to make an informed decision and avoid unexpected costs later on.

Is My Car Insured During Transportation?

When it comes to shipping your vehicle, one of the most important concerns you likely have is insurance coverage. What happens if your car gets damaged during transit? Does the auto transport company have insurance to cover potential damages? Understanding what insurance coverage is offered and whether there are any deductibles or exclusions is crucial for peace of mind before handing over your vehicle for transportation.

At North Atlantic Logistics, we prioritize the safety of your car during the transport process, and we want to ensure that you fully understand the insurance options available to you before shipping. Let’s take a closer look at the insurance coverage offered and why it’s essential to know what’s included and what isn’t.

Insurance Coverage Provided by North Atlantic Logistics

At North Atlantic Logistics, all vehicles transported through our service are covered by cargo insurance. Cargo insurance provides protection for your vehicle during transit and covers damages that might occur during the transportation process. This coverage is designed to offer a safety net in case something goes wrong while your car is being shipped.

What’s Covered by Cargo Insurance?

Our cargo insurance typically covers:

• Accidental damages during transportation, including scratches, dents, or more serious collisions.
• Weather-related incidents, such as hail damage or storm-related issues.
• Theft during the transit process, though theft is rare with reputable transport companies like ours.

While this insurance covers a wide range of potential issues, it’s important to understand the limitations of the coverage, which leads us to the next point: deductibles and exclusions.

What About the Deductible?

In most cases, insurance policies, including the one provided by North Atlantic Logistics, come with a deductible. This means that if your vehicle experiences damage during transit, you may be required to pay a portion of the repair cost. The deductible amount varies depending on the policy and the specific details of the shipment.

North Atlantic Logistics works with reliable insurance partners who offer competitive deductibles, but it’s always a good idea to clarify the specific deductible that would apply in the case of a claim. In some cases, the deductible can range from $250 to $500, depending on the severity of the damage and the insurance terms.

Are There Any Exclusions?

While cargo insurance covers many potential issues, it’s important to note that there are certain exclusions. These may include:

• Pre-existing damage: If there was already damage to your vehicle before shipping, that may not be covered.
• Inoperable vehicles: If your car is not in running condition, extra precautions may be necessary, and additional insurance or arrangements may be required.
• Valuables inside the car: Typically, the insurance will not cover valuables left inside the vehicle during transport (e.g., personal belongings, electronics, or equipment).

For this reason, it’s important to remove personal items from your vehicle before shipping to avoid any complications. If your car is inoperable or has significant pre-existing issues, be sure to discuss your needs with us ahead of time so we can offer suitable coverage options.

Why Understanding Insurance Is Important

1. Peace of Mind: Knowing that your car is insured during transport helps relieve anxiety about potential damages or accidents during the trip. With North Atlantic Logistics, you can rest assured that your vehicle is protected by solid cargo insurance. However, understanding the extent of that coverage helps you feel even more confident.

2. Financial Protection: The cost of repairs after an accident or damage can be significant. Having the right insurance coverage ensures you’re not left with unexpected repair bills in the event something goes wrong. Understanding the deductible and exclusions helps you prepare financially and avoid surprises later on.

3. Avoiding Misunderstandings: If you don’t understand the details of the insurance coverage, you may find yourself surprised by things like the deductible or what’s not covered. It’s crucial to ask questions upfront to make sure you fully understand what is and isn’t covered, ensuring you’re not caught off guard later.

4. Claims Process Clarity: If something happens to your car during transport, knowing the insurance details in advance will help you navigate the claims process more smoothly. You'll know who to contact, what documentation you'll need, and what the steps are for filing a claim.

What Should You Do Before Shipping Your Car?

Before shipping your car with North Atlantic Logistics, there are a few steps you can take to ensure that you’re fully covered:

1. Ask for a copy of the insurance certificate: This document will outline the specifics of the coverage, including any exclusions or limitations. It’s important to review this to ensure it meets your needs.
2. Discuss the deductible: Understand how much you’ll need to pay if damage occurs. Clarifying this can help you plan financially.
3. Remove personal belongings: To avoid complications, always remove any personal items from your vehicle before shipping.
4. Inspect your car before transport: Take photos of your car before shipping to document its condition. This helps avoid disputes over the condition of the vehicle in case of damage during transport.

How Long Will It Take to Transport My Car?

When booking a car transport service, one of the first questions you’ll likely ask is: “How long will it take to transport my car?” The timeline for delivering your vehicle can vary depending on several factors, but understanding what influences delivery time and setting realistic expectations can help ensure a smooth and stress-free process.

At North Atlantic Logistics, we strive to provide clear and accurate estimates for your vehicle’s transport time. However, it’s essential to consider the various elements that impact delivery and adjust your expectations accordingly.

Typical Transport Timelines

On average, transporting a car within the United States can take anywhere from 5 to 10 days, depending on the distance between the pick-up and delivery locations. Here’s a rough breakdown of typical transport times based on different routes:

• Short distances (200-500 miles): Transporting your car locally or regionally typically takes 1 to 3 days. For example, shipping a car within the state or from one neighboring state to another is usually faster.

• Medium distances (500-1,500 miles): For longer routes, the typical timeline is around 3 to 5 days. This might include cross-country shipments or transportation to a location a few states away.

• Long distances (1,500 miles or more): Shipping across the country, or even to international destinations, can take anywhere from 7 to 10 days or more. International shipments may take even longer due to additional customs procedures and international transit.

While these are general estimates, the exact time can depend on the specific details of your shipment. Let’s explore the factors that can influence the timeline.

Factors That Influence Delivery Time

Several factors can affect how quickly your vehicle will be transported. Understanding these factors can help you set realistic expectations for your car’s arrival.

1. Distance Between Pick-Up and Delivery Locations
   The most obvious factor affecting transport time is the distance between the pick-up and delivery points. The farther your car needs to travel, the more time it will take to arrive. Long-distance shipments naturally take longer than local ones.

2. Route and Accessibility
   The specific route your car will take can influence how long it will take. More accessible, direct routes generally result in faster delivery times. However, some remote or hard-to-reach locations may require extra time. For example, rural or less populated areas may take longer to access because carriers might need to make multiple stops before reaching your vehicle’s destination.

3. Carrier Availability
   The availability of the right carrier at the time of your booking can also impact delivery timelines. If demand for transport services is high, such as during peak seasons, there may be delays in finding an available carrier. Scheduling in advance can help ensure that the appropriate carrier is available and that your timeline is met.

4. Weather and Seasonal Conditions
   Adverse weather conditions—such as storms, snow, or flooding—can impact the delivery time of your car. Winter months or hurricane season, for example, can cause delays. While transport companies will work hard to minimize disruptions, weather-related delays are often out of their control.

5. Traffic and Road Conditions
   Traffic congestion, road construction, or accidents on major highways can cause delays. While experienced drivers plan for delays, unexpected incidents on the road can result in longer transport times.

6. Type of Transport (Open vs. Enclosed)
   The type of transport you choose (open vs. enclosed carrier) can also impact delivery times. Open carriers are generally faster because they carry multiple vehicles at once and typically follow more direct routes. Enclosed carriers, on the other hand, offer additional protection for high-end or classic vehicles, but they may take longer due to fewer available routes and limited space for multiple vehicles.

7. Customs and International Shipping
   If you are shipping your vehicle internationally, customs procedures and international transit times will add significant time to your transport timeline. Depending on the country of destination, customs clearance can take anywhere from a few days to several weeks. For overseas shipments, you’ll need to factor in port handling times, customs inspections, and shipping schedules.

How to Set Realistic Expectations

Given the range of factors that can influence delivery time, it’s essential to set realistic expectations when booking vehicle transport. Here are some tips to help you plan accordingly:

1. Ask for a Timeframe Estimate
   When you book with North Atlantic Logistics, we’ll provide you with an estimated time of delivery based on your route and other details. Keep in mind that this is an estimate, and some flexibility may be required.

2. Allow for Extra Time
   While we strive for prompt deliveries, it’s always a good idea to allow for extra time in your plans. For example, if you’re planning for your vehicle to arrive for a specific event or need it by a particular date, give yourself an additional 3-5 days for unexpected delays.

3. Stay in Communication
   Keep in touch with the auto transport company throughout the process. Reputable transport companies like North Atlantic Logistics provide updates on the status of your shipment, which can help keep you informed and reduce any worries.

4. Plan for Delays in Peak Seasons
   Peak seasons, such as summer and the holidays, tend to be busier times for vehicle transport. If you’re shipping during these months, expect higher demand, which can lead to longer wait times. Try to book your transport as early as possible during peak times to avoid delays.

5. Consider Flexible Delivery Options
   If you need your car to arrive on a specific day, ask about flexible delivery options. While door-to-door delivery is more convenient, it might take longer. If you’re flexible about picking up your car at a terminal or meeting the carrier in a nearby location, it may help speed up the process.

What Documentation Is Required for Transportation?

When shipping a vehicle, whether domestically or internationally, there are several important documents that need to be prepared in advance to ensure the process runs smoothly and without delays. At North Atlantic Logistics, we prioritize making the shipping process as hassle-free as possible, so understanding what documentation is required is key to avoiding any complications.

1. Vehicle Title and Registration

One of the most important documents you’ll need when shipping your vehicle is the vehicle title (also known as the ownership document) and registration. These documents confirm that you are the legal owner of the vehicle and provide essential information such as the vehicle’s make, model, year, VIN (Vehicle Identification Number), and license plate number.

Why It’s Needed:

• Proof of Ownership: The title is essential to show that you have the legal right to ship the vehicle.
• Legal Requirement: Some states and countries require proof of ownership and valid registration before allowing a vehicle to be shipped across borders or state lines.

What to Do:

• Ensure that the title is free of liens (if applicable), as any remaining financial obligations might complicate the shipping process.
• The vehicle registration should be current and valid. If your registration is expired, you may need to update it before shipping.

2. Photo ID and Bill of Sale

In addition to the vehicle title and registration, a valid photo ID (such as a driver’s license or passport) is typically required for verification purposes. If you recently purchased the vehicle and do not have the title or registration yet, you may need a bill of sale.

Why It’s Needed:

• Identification: A photo ID is needed to confirm your identity and match it to the vehicle’s documents.
• Proof of Purchase: A bill of sale is crucial if the vehicle is newly purchased, or if you’ve recently moved and need to provide evidence that the vehicle belongs to you.

What to Do:

• Make sure your photo ID is valid and has the correct information matching the registration and title.
• Keep the bill of sale on hand, especially for new or recently purchased vehicles that may not yet have full documentation.

3. Insurance Information

For both domestic and international shipping, it’s essential to have proper insurance coverage for your vehicle during transit. This coverage ensures that your car is protected in the event of an accident or damage during the transport process.

Why It’s Needed:

• Liability Protection: Insurance ensures that you are covered if the vehicle is damaged during transport. Some transport companies, including North Atlantic Logistics, provide limited coverage, but you may want to purchase additional insurance for peace of mind.
• International Shipping: If you are shipping internationally, your insurance policy may need to be tailored to meet the specific requirements of the destination country.

What to Do:

• Check with your auto transport provider to understand the coverage options available during transport.
• If needed, arrange for additional insurance to cover any potential damages, especially if you’re shipping a high-value or classic car.

4. Proof of Payment (if applicable)

If you are purchasing the vehicle directly from a seller or auction house, you may need to provide proof of payment. This is especially important for international shipping, where customs authorities may require documentation to verify that the vehicle has been legally purchased.

Why It’s Needed:

• Customs Clearance: International shipments require proof that the vehicle has been legally purchased and is not subject to any import restrictions or duties.
• Avoid Delays: Having proof of payment available will help speed up the customs clearance process, reducing the risk of delays.

What to Do:

• Keep a copy of any bank transfer or payment receipt when buying a vehicle, particularly if it's an international purchase.

5. International Shipping Documents (for international shipments)

When shipping a car internationally, the documentation required is more extensive due to customs regulations. Some key documents for international shipments include:

• Commercial Invoice: If the vehicle is being sold or purchased, a commercial invoice will be required to show the transaction details.
• Export Declaration: This document is needed for vehicles leaving the country and will need to be submitted to the relevant authorities.
• Customs Clearance Documentation: Depending on the destination country, various customs documents may be required to clear the vehicle for entry, such as proof of emission standards, environmental compliance, and tax payments.

Why It’s Needed:

• Customs Requirements: International shipments are subject to strict customs regulations that require specific documentation to be completed accurately.
• Avoid Import Issues: Having all the right international documentation ensures that your vehicle is cleared through customs quickly and without complications.

What to Do:

• If you are shipping internationally, ask your auto transport provider to guide you through the required customs paperwork.
• Work with a professional to ensure you have all the necessary documents for both export and import purposes.

6. Special Documentation for Inoperable Vehicles (if applicable)

If your vehicle is inoperable, additional documents or forms may be required. These include any paperwork related to the vehicle’s condition, such as a mechanical inspection report or confirmation that the vehicle is in operable condition.

Why It’s Needed:

• Handling Instructions: Inoperable vehicles may require special handling or equipment for loading and unloading, and proper documentation will ensure these requirements are met.
• Insurance Considerations: You may need to inform the transport provider about the inoperable condition to adjust the insurance policy accordingly.

What to Do:

• Inform North Atlantic Logistics in advance if your vehicle is inoperable, and be prepared to provide any necessary documents that clarify its condition.

7. Additional Documentation for Specialty or Classic Cars (if applicable)

If you’re shipping a classic car or any specialty vehicle, extra documents may be required. These could include a certificate of authenticity or proof that the vehicle meets the standards for shipping as a valuable or collector’s item.

Why It’s Needed:

• Value Protection: For high-value or rare vehicles, additional documentation may be required to ensure the car is handled with the utmost care during transit.
• Insurance Considerations: High-value vehicles may need special insurance coverage to ensure they are fully protected against any damage.

What to Do:

• Provide all documentation that proves the value and rarity of your vehicle, especially if you’re shipping a classic or luxury car.

What Should I Do If There Is Damage to My Vehicle During Transportation?

While we at North Atlantic Logistics take every precaution to ensure your vehicle is transported safely and securely, accidents can sometimes happen during shipping. If your vehicle is damaged during transit, it’s important to know the steps you need to take to report and handle the situation properly. By following the right procedures, you can ensure that your claim is processed quickly and accurately.

Here’s a step-by-step guide to what you should do if there’s damage to your vehicle during transportation:

1. Inspect Your Vehicle Thoroughly Upon Arrival

The first and most important step is to thoroughly inspect your vehicle as soon as it arrives at its destination. It’s crucial to conduct this inspection while the vehicle is still in the possession of the transport company, and before you sign any release forms. Here’s what to look for:

• Exterior Damage: Check for scratches, dents, and any other visible signs of damage to the body and paint.
• Interior Damage: While less common, make sure to check for any interior damage, such as broken windows, stains, or items displaced inside the vehicle.
• Tires and Wheels: Inspect the tires and wheels for any marks, gouges, or damage that could have occurred during transport.
• Undercarriage: Don’t forget to look underneath your vehicle for any damage to the undercarriage or exhaust system that might not be immediately visible.

2. Document the Damage

Once you've identified any damage to your vehicle, it’s essential to document everything. This documentation will be crucial when filing your claim with North Atlantic Logistics. Here’s how to proceed:

• Take Clear Photos: Take high-resolution photos of the damage from multiple angles. Ensure you capture the extent of the damage and its location.
• Note Any Existing Conditions: If you notice any pre-existing damage (for example, from an earlier accident), make sure to document that as well, so it doesn’t get confused with new damage.
• Record Mileage and Condition: Take note of the vehicle’s mileage and overall condition when the vehicle arrives to ensure there’s a clear record of its pre-shipping state.

3. Notify North Atlantic Logistics Immediately

It’s crucial to report any damage as soon as possible after delivery. Contact our customer service team at North Atlantic Logistics immediately to inform us of the situation. Our team will guide you through the claims process and help you file the necessary paperwork.

• Call or Email: Reach out to us by phone or email and provide the details of the damage, along with the photos you’ve taken.
• File a Damage Report: We’ll provide you with a damage report form that you’ll need to complete. This form will include details such as the type and extent of the damage, your contact information, and a description of how and when the damage was noticed.

4. Complete the Insurance Claim Process

Once you’ve reported the damage, we will work with you to initiate the insurance claim process. Here’s how it typically works:

• Insurance Coverage: North Atlantic Logistics provides limited insurance coverage for all vehicles shipped with us, typically covering damage that occurs during the transport process. It’s important to review the specifics of the insurance policy to understand what is covered.
• Claims Form: You’ll need to complete an insurance claim form, which we’ll provide. This form will require you to describe the damage, provide photos, and submit any relevant documents such as the original transport agreement and delivery receipt.
• Deductibles and Liabilities: Depending on the terms of the insurance policy, there may be a deductible that you will need to cover. Some damages may also not be covered if they are caused by factors outside the control of the transport company, such as pre-existing conditions or improper vehicle preparation.

5. What Types of Damages Are Covered?

Our standard insurance coverage typically protects your vehicle from most types of damage that can occur during transit. Here are the types of damage that are generally covered:

• Accidental Damage: This includes dents, scratches, and other physical damage caused by an accident, such as a collision with another vehicle or an obstacle during transport.
• Weather-Related Damage: If your vehicle is exposed to weather conditions like hail or severe storms during the shipping process, these damages may be covered under the insurance.
• Theft or Vandalism: If your vehicle is stolen or damaged due to vandalism during transport, insurance will typically cover these events.

However, there are some types of damage that may not be covered by standard insurance policies, including:

• Pre-Existing Damage: If your vehicle already had existing damage before the transport, it will not be covered.
• Improper Loading or Unloading: If the damage occurred due to improper loading or unloading but was not the result of an accident, coverage might be limited.
• Mechanical Issues: Mechanical or internal vehicle issues that occur during transport (not caused by an accident or external factor) are usually not covered.

6. Resolve the Claim

Once the claim is submitted, our team will assess the situation and work with our insurance provider to resolve the matter. If the damage is covered by insurance, we will typically reimburse you for the repair costs or arrange for repairs directly. The time it takes to resolve a claim can vary, but we’ll keep you updated throughout the process.

7. Work with Our Claims Team

At North Atlantic Logistics, we aim to make the claims process as smooth and straightforward as possible. Our team will be there to assist you every step of the way, from reporting the damage to resolving the claim. We’ll ensure that all necessary paperwork is filled out correctly and that your claim is processed efficiently.

If you have any questions or need assistance during the claims process, don’t hesitate to reach out to our customer support team, and we’ll do everything we can to help.

Choosing the right auto transport company is crucial for a smooth and stress-free shipping experience. By asking these 10 key questions, you can ensure you're working with a reliable, affordable company that meets your needs. Ready to book your next shipment with confidence? Register today at northatllogistics.com and get started with a trusted partner for all your vehicle transport needs.